Editorial guidance pending university review. It does not establish a procedure, deadline or approved service. Confirm binding requirements with the responsible office.
Direct program, grade and class-organization matters to the dean's office or year tutor. Application and applicant-document questions belong with admissions, while sign-in and account problems belong with IT support. Keep each message focused on one main issue.
State the request type in the subject and include your name, case number or identifier, and a concise description of the action needed. Never send a password, one-time code or full identity-document scan. Send attachments only after confirming a secure channel.
For an immediate threat to health or life, contact the appropriate emergency service rather than a general administrative mailbox. Report suspicious messages or lost access through an independent channel. Keep the case reference and avoid sending duplicate messages.